Shipping Policy
Unless noted otherwise, all books are pre-orders. Any orders placed now with these items are planned to be shipped in late April. Delivery timelines may be delayed due to COVID and will be based on your location.
Customs & Duties for US & International Orders
We cannot guarantee that you will or will not be charged any customs taxes or duties. All taxes, duties and customs fees are the responsibility of the recipient of the package.
We ship your package, duties and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.
Your carrier will charge you, the recipient, all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery
PLEASE NOTE: Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process.
Estimated Delivery Times Once Shipped (potential delays due to COVID)
| Domestic Regular Parcel (no tracking) | Domestic Xpresspost | Tracked Packet USA | Xpresspost USA | Small Packet International Surface (no tracking) | Tracked Packet International Air | Xpresspost International | |
| Projected Arrival Date (business days) | 2-10 days | 1-2 days | 4-7 days | 2-3 days | 4-12 weeks | 6-10 days | 4-7 days |
| Liability coverage up to $100 | no | yes | yes | yes | no | yes | yes |
Incomplete Deliveries
Kanaga Books is not responsible for failed deliveries caused by the following scenarios:
- Customer providing the wrong shipping address
- Customer providing incorrect contact information (phone/email) - this prevents customs from being able to clear packages
- Failure to accept delivery due to refusal to pay customs and duties
- Failure to pick up package from carrier location after one or two logged delivery attempts by carrier
We cannot ship to parcel lockers or forwarding services.
Return Policy