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Shipping and Return Policy

Shipping Policy

Unless noted otherwise, all books are pre-orders. Any orders placed now with these items are planned to be shipped in late April. Delivery timelines may be delayed due to COVID and will be based on your location. 

Customs & Duties for US & International Orders

We cannot guarantee that you will or will not be charged any customs taxes or duties.  All taxes, duties and customs fees are the responsibility of the recipient of the package.

We ship your package, duties and taxes unpaid, and do not collect VAT, duties and/or taxes and cannot predict what your particular charges may be. For more information regarding your country's customs policies please contact your local customs office.

Your carrier will charge you, the recipient, all applicable duty, taxes, and/or brokerage fees C.O.D. in the local currency at the time of delivery. Your local post office or carrier can give you information on the method of payment accepted for the duties, taxes and other fees collected upon delivery

PLEASE NOTE: Customs may hold your package for further screenings. There is no guaranteed date of release and we cannot supply any details regarding this process. 

Estimated Delivery Times Once Shipped (potential delays due to COVID)

  Domestic Regular Parcel (no tracking) Domestic Xpresspost Tracked Packet USA Xpresspost USA Small Packet International Surface (no tracking) Tracked Packet International Air Xpresspost International
Projected Arrival Date (business days) 2-10 days 1-2 days 4-7 days 2-3 days 4-12 weeks 6-10 days 4-7 days
Liability coverage up to $100 no yes yes yes no yes yes


Incomplete Deliveries

Kanaga Books is not responsible for failed deliveries caused by the following scenarios:

  • Customer providing the wrong shipping address
  • Customer providing incorrect contact information (phone/email) - this prevents customs from being able to clear packages
  • Failure to accept delivery due to refusal to pay customs and duties
  • Failure to pick up package from carrier location after one or two logged delivery attempts by carrier

We cannot ship to parcel lockers or forwarding services

Return Policy

All sales are final. 
As all purchases are final, we strongly encourage you to email us at info@kanagabooks.com with any questions or concerns prior to processing your order.